We deeply appreciate your support for Lifeflow and have taken thorough care to craft the Smart Handle experience for you. If in any case you receive a defective product from our side you can exchange the product either for repair or replacement within the 90 days warranty period.
(a) When can I exchange my defective product received from Lifeflow?
You can ship us the product through FedEx or other shipping services available to you. Please choose the right shipping service that can quickly deliver the product back to Lifeflow within 90 days from the date of purchase.
(b) If I have purchased a product of Lifeflow from a local store or from lifeflow.me site where should I return the product?
You can return the product to the original point of purchase. In case you have purchased in a local store you can return it to them or if you have purchased it online on lifeflow.me you can send us and email at firstname.lastname@example.org and send the product to this Address: CU Pulse, Inc. 148 Castro St, B20 Suite Mountain View,
CA 94041, USA
(c) Who will pay the shipping cost if I want to Ship the product back to Lifeflow?
In Case of return of the product customer will have to pay the shipping cost. We would also like to inform that it is in best interest to insure the product from the logistics or shipping company, as we cannot be held responsible for the package if we don’t receive it. Our review team will first inspect the product on arrival for any sign of use or damage, it should be unused, unaltered, unsoiled on clearing the review the refund will be processed.
(d) Return / Replacement Criteria
You received a faulty/defective product, You received a physically damaged product, The product is different from description on the website
Products that have been worn/washed/soiled, In case the original packaging is lost or damaged, In case the original payment information documents are not available
(e) Terms & Conditions
Products must be in their original condition. Only unused, unaltered, unsoiled items with their original tags will be accepted. Brand packaging should be intact. Replacements will be made basis availability of that item on the website.This return policy is only applicable to the products purchased from this website.For products purchased from outside this website, the return policy of the point of purchase will be applied.
We believe shipping is an integral part of online shopping experience. At Lifeflow we stand behind your shipping experience. We make sure that the shipping cost; shipping time, shipping quality, and communication around shipping are world-class. Please be absolutely certain that your shipping address is entered correctly when ordering. Once your order is shipped, we no longer have the ability to change the address. In the event of an error, you may make changes to your shipping information as long as your order has not been processed and shipped.
Do you ship to US as well as international locations across globe?
Yes, we do support International Shipping. The shipping charges may vary from location to location. The shipping charges should be borne by customer.
How is shipping handled?
Shipping is handled through a 3rd party logistic partner.
Is VAT/Duty/GST /Custom fees included in the purchase cost?
No, VAT is not included in the purchase cost. Duty/VAT/GST /Custom fees will be extra as per the requirement of the respective country and to be paid in full by the buyer prior to shipment of the product.
Do i need to worry about customs?
Every Country has a different customs laws, we suggest to please enquire with your nearest customs office for details regarding international shipping and import charges.
Is there any shipping cost to deliver it to my location, if yes then how is shipping calculated for International orders?
Shipping cost will be calculated based on the unit price and also at sole discretion of shipping carrier based on your location.
What is the general turn around time to deliver the product? Do we ship to PO Box addresses?
The general turn around time would be 15 working days. Again PO Box solely depends on the shipping carrier, but we do not assure any deliveries to PO Box Address.
Is there any way I can expedite the shipping process?
No, Shipping time is fixed with the shipping partner.
Thank you for your interest in Smart Handle by Lifeflow.
We believe in taking responsibility to make sure your experience using Smart Handle does not diminish due to any technical reasons. So our warranty policy is designed to offer you a genuine protection against the product. Therefore Lifeflow products comes with 90 days of warranty on the product itself to all our original buyers.
For the integrity of the purchase and warranty please make sure that you purchase Lifeflow products either directly from lifeflow.me or from an authorized dealer. We would not be able to repair or return a Lifeflow product without a valid proof of purchase. We recommend you to notify Lifeflow within 90 day from the date of your purchase for any material defects or non- conformance so that we can repair and replace the product at its discretion.
During the warranty period if any part is repaired or replaced the part will be under warranty for 90 days.
We have put utmost care into the crafting of Lifeflow products and hope that you experience it and put the same amount of effort by taking care of them. Unfortunately the warranty won’t be applicable to the defects or non- conformities resulting from the following:
If the Lifeflow product is a gift how does the warranty work?
If the product is a gift the warranty will always be granted to the purchaser.
What is a valid proof of purchase for validation of warranty?
A valid proof of purchase includes all the Payment information such as (receipts, invoice, and original bill) with original packaging.
How do I submit a warranty claim? Or whom do I contact?
If you have purchased a Lifeflow product from lifeflow.me then kindly email us at email@example.com else if you have purchased it with local vendor kindly contact them for further information.
You may not use any "deep-link", "page-scrape", "robot", "spider" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Site or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Site or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Site. Apple reserves the right to bar any such activity.
You may not attempt to gain unauthorized access to any portion or feature of the Site, or any other systems or networks connected to the Site or to any Apple server, or to any of the services offered on or through the Site, by hacking, password "mining" or any other illegitimate means.
You may not probe, scan or test the vulnerability of the Site or any network connected to the Site, nor breach the security or authentication measures on the Site or any network connected to the Site. You may not reverse look-up, trace or seek to trace any information on any other user of or visitor to the Site, or any other customer of Apple, including any Apple account not owned by you, to its source, or exploit the Site or any service or information made available or offered by or through the Site, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by the Site.
Acceptance of terms & use of Lifeflow Services
We would like to inform you that by downloading, Installing or otherwise accessing or using the service you agree that you have read, understood, and agree to be bound by this agreement. If you do not agree, you should immediately cease accessing or using the service.
Age of Majority
We believe there is a right time for everything. If you are under age of majority in your area of residence, you may use the Lifeflow Services only with approval of a parent or guardian. Lifeflow will have to discontinue the service, remove or edit content, or cancel the orders in its sole discretion.
Safety & Health
The Lifeflow Smart Handle is not intended to diagnose, cure or prevent any health conditions. If you have a specific medical or heart condition, please consult your doctor before using the Smart Handle. If you experience a medical emergency, please stop using the Smart Handle and consult a medical professional. Lifeflow Smart Handle is not responsible for any health problems that may result from training programs, consultations, products, or events you learn about through the Lifeflow Service. Your participation in any exercise program offered by or discovered through the Lifeflow Service will mean voluntary and mindful engagement, considering risks of any kind.
When you use any Lifeflow Services or send us an email, you are communicating with us electronically. For convenience and efficiency we shall communicate with you electronically i.e. via email, notices on Lifeflow site or through other Lifeflow services. You agree with us in a mutual understanding that all these agreements, notices, disclosure etc. we provide to you electronically satisfy any legal requirement.
Intellectual property rights
Kindly acknowledge neither you nor anyone acting on your behalf may acquire any intellectual property or other proprietary rights, including patents, designs, trademarks, copyright or trade secrets, relating to the Lifeflow Services. Any grants not expressly granted herein are reserved.
All content that is made available to view and/or download in connection with the Lifeflow Services is owned by and is the copyrighted work of Lifeflow and is protected by copyright laws and international treaty provisions. You agree that you will not download any content without complying with all applicable use controls, laws and regulations, and you warrant that you will not download any content or software where such downloading is prohibited by local laws.
We have worked really hard to make this dream come true. We want to share this experience with you through our Lifeflow website. By respecting our hard work, you would not engage in the activities such as downloading modifying or altering the Lifeflow Site, instead we would love to collaborate with great minds that have ideas which can help us improve.
Also in addition you agree not to engage in the following:
(j) You will ensure that your use, or the use of any third party through you, of the Lifeflow Services does not interfere with, degrade, or adversely affect any Lifeflow software, system, network or data or that of any other users of the Lifeflow Services. You and anyone obtaining access to the Lifeflow Services through you will not post or transmit any harassing, abusive, libellous, illegal, deceptive or otherwise offensive messages or information whatsoever.
We believe in a relationship with mutual respect. Lifeflow is exclusively for personal and non-commercial use.
Accuracy of information
Our goal is to provide helpful and accurate information on the Lifeflow Service, but we make no endorsement, representation, or warranty of any kind about any Lifeflow Content, information, or services. The accuracy of the data collected and presented through the Lifeflow Service is not intended to match that of medical devices or scientific measurement devices.You can provide us with your personal information which will be used for very specific tasks i.e. online payment, technical support etc. We believe in building a strong relationship with you over time with the Lifeflow experience. Lack of information provided by you will jeopardize this relationship by making us incompetent to support you, when in need. We recommend you to provide us with accurate information to serve you better.
Reviews, comments, communications, and other content
Lifeflow takes no responsibility and assumes no liability for any content posted by you or any third party. Visitors or users may submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable, and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam" or unsolicited commercial electronic messages. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of the content. Lifeflow reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, unless we indicate otherwise, you hereby grant Lifeflow a nonexclusive, royalty-free, perpetual,
irrevocable, and fully sublicense able right to use, produce, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute, communicate to the public such content throughout the world in any media. You grant Lifeflow and its sub-licenses the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Lifeflow for all claims resulting from content you supply. IF YOU CHOOSE TO MAKE ANY OF YOUR PERSONALLY IDENTIFIABLE OR OTHER INFORMATION PUBLICLY AVAILABLE IN A
FORUM or FEEDS, YOU DO SO AT YOUR OWN RISK. No compensation will be paid with respect to the use of any information or content submitted by you. Lifeflow is under no obligation to post or use any information you may provide.
Third party sites, products and services
We believe in taking a stand against unlawful activities. Hence, we reserve the right to disclose information (including personally identifiable information) if we believe, in good faith, that the disclosure is appropriate or necessary: to take precautions against liability; to protect us from fraudulent, abusive, or unlawful activities; to investigate and defend ourselves against third-party claims or allegations; to assist government enforcement agencies; to comply with legal process, to protect the security or integrity of the website; or to protect the rights, property, or personal safety of any person or entity.
Risk of loss
We have chosen the most reasonable carriers to deliver Lifeflow products at your doorstep and remind you of your responsibility for the claims against the carrier for loss or damage.
Pricing; Refunds; Return policy
We value your money, and won’t charge your credit card until your order has entered the shipping process. As each country and state has different tax laws, you will be charged specially for the country Lifeflow products are being delivered.
Lifeflow prices are exclusive of the following terms i.e. all other applicable federal, state, provincial and local taxes and all fees and charges related to customs, duties and brokerage. We recommend you read our Returns & Refund Policy and Warranty Policy for complete understanding of our terms and beliefs.
The Lifeflow Services are controlled, operated and administered by Lifeflow (or its licensees) from its offices within USA and are not intended to subject Lifeflow to the laws or jurisdiction of any state, country or territory other than those of USA. Those who choose to access the Lifeflow Services do so on their own initiative and at their own risk, and are responsible for complying with all local laws, rules and regulations. You are also subject to USA export controls and are responsible for any violations of such controls, including without limitation any American embargoes or other federal rules and regulations restricting exports. Additional charges such as customs, fees, taxes, and import duties are the responsibility of the buyer. Without limiting the foregoing, Lifeflow may limit Lifeflow Service’ availability or usage, in whole or in part, to any person, geographic area or jurisdiction we choose, at any time and in our sole discretion.
Disclaimer of Warranties
EXCEPT AS SET FORTH IN OUR LIMITED WARRANTY, ALL MATERIALS, INFORMATION, PRODUCTS, SERVICES AND OTHER CONTENT CONTAINED IN OR OBTAINED FROM THE LIFEFLOW SITE OR ANY OTHER PORTION OF THE LIFEFLOW SERVICES, OR OBTAINED FROM A THIRD PARTY LINKED WEBSITE, ARE PROVIDED TO YOU "AS IS" WITHOUT WARRANTY OR CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SECURITY OR ACCURACY. LIFEFLOW ASSUMES NO RESPONSIBILITY FOR ANY ERRORS,
OMISSIONS OR INACCURACIES WHATSOEVER IN THE INFORMATION PROVIDED IN THE LIFEFLOW SERVICES. UNDER NO CIRCUMSTANCES WILL LIFEFLOW BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY YOUR RELIANCE ON INFORMATION OBTAINED THROUGH THE LIFEFLOW SERVICES. IT IS YOUR RESPONSIBILITY TO EVALUATE THE ACCURACY, COMPLETENESS AND USEFULNESS OF ANY INFORMATION PROVIDED, AND USE OF THE LIFEFLOW SERVICES IS SOLELY AT YOUR OWN RISK. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
Limitation of Liability
Lifeflow assumes no responsibility for errors or omissions in the information, which is referenced by or linked to the Lifeflow Services. IN NO EVENT SHALL LIFEFLOW BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER, WHETHER IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, (INCLUDING WITHOUT LIMITATION, THOSE RESULTING FROM: (1) RELIANCE ON THE MATERIALS PRESENTED ON THIS SITE, (2) LOSS OF USE, DATA OR PROFITS, (3) DELAYS OR BUSINESS INTERRUPTIONS, OR (4) INABILITY TO USE THIS SITE OR OTHER LIFEFLOW SERVICES, WHETHER OR NOT LIFEFLOW HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
Apple-Enabled Software Applications
U.S. Government list of prohibited or restricted parties.
CU Pulse, Inc.
148 Castro St, B20 Suite, Mountain View, CA 94041, USA
Lifeflow respects the intellectual property of others, and we ask our users to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, or that your intellectual property rights have been otherwise violated, you should notify Lifeflow of your infringement claim in accordance with the procedure set forth below.
Lifeflow will process and investigate notices of alleged infringement and will take appropriate actions under the Digital Millennium Copyright Act (“DMCA”) and other applicable intellectual property laws with respect to any alleged or actual infringement. A notification of claimed copyright infringement should be emailed to Lifeflow’s Copyright Agent at firstname.lastname@example.org (Subject line: “DMCA Takedown Request”). You may also contact us by mail or facsimile at:
CU Pulse, Inc.
148 Castro St, B20 Suite Mountain View, CA 94041, USA
To be effective, the notification must be in writing and contain the following information:
Counter-Notice: If you believe that your content that was removed (or to which access was disabled) is not infringing, or that you have the authorization from the copyright owner, the copyright owner’s agent, or pursuant to the law, to upload and use the content in your content, you may send a written counter-notice containing the following information to the Copyright Agent:
(a) your physical or electronic signature;
If a counter-notice is received by the Copyright Agent, Lifeflow will send a copy of the counter-notice to the original complaining party informing that person that it may replace the removed content or cease disabling it in 10 business days. Unless the copyright owner files an action seeking a court order against the content provider, member or user, the removed content may be replaced, or access to it restored, in 10 to 14 business days or more after receipt of the counter-notice, at our sole discretion.
Notwithstanding the foregoing, Lifeflow reserves the right to revoke your authorization to visit, browse, access and use the Lifeflow Site or other Lifeflow Services at any time without notice (including without limitation, if you are a representative or authorized user of a business or other entity that has entered into an agreement with Lifeflow for provision of certain Lifeflow Services to such entity,
as a result of expiration or termination of such agreement). All restrictions herein shall survive the termination of your right to visit, browse, access and use the Lifeflow Site or other Lifeflow Services.
CU Pulse, Inc.
148 Castro St, B20 Suite Mountain View, CA 94041, USA